Services, Economy and Democracy

03/15/2006

Over the last decade, governments have worked with new technologies to change how they do business, from administrative tasks to the delivery of public services. The creation of new service agencies signals that we are entering a new phase of change. In early November the Council convened a group of over 100 leaders from across the country in Quebec City to discuss the implications for governments and, indeed, for Canadian society as a whole. We took as our starting point the idea that a new generation of public infrastructure is emerging and that it will be as important to our future as the railroad was to our past. This paper provides an overview of the discussions from that day.