Putting Public Services in the Public Eye: Making the Case for Citizen-Centred Government


(disponible en anglais seulement)

Getting and maintaining political attention for citizen-centred government is necessary but challenging. True collaboration to achieve the seamless service that citizens demand means action and leadership from public servants and politicians. This paper explores why service improvement needs more attention from political leaders, and examines a new agreement that is a hopeful new development for achieving citizen-centred service.